Tech Support
WORLD CLASS CUSTOMER SERVICE
Washworld is known for our world class customer service. With over 100 Distributors worldwide and a Technical Support Department, we can assist operators day or night, 24/7. Utilizing Washworld’s exclusive Washview® Remote, you and our technical professionals are able to track your wash site performance from anywhere in the world often preventing the need for an on-site service call. Best of all, there is never a charge for Washworld technical support after the sale. At Washworld, we stand behind our vehicle wash systems and strive to provide the assistance you, our customer, need so that you’re never alone. This is yet another example of our motto, “Our World Revolves Around Your World” in action.
TECH
SUPPORT
(920)338-9278 Option 2
AFTER HOURS
TECH SUPPORT
(920)619-3954
Need help?
We are here! Really, we are! 24-Hour Tech Support with actual, living,
breathing humans who work at Washworld.
Regular business hours
7:30 a.m. - 4:00 p.m. Central Time
+1 (920) 338-9278 (Outside the U.S.A.)
+1 (888) 315-7253 (Toll Free within the U.S.A)
After Hours:
+1 (920) 619-3954
World Class
CUSTOMER SERVICE
Just in case you need them, our knowledgeable and experienced technicians are available 24 hours a day, all year round. At Washworld we stand behind our car wash systems, so we provide the assistance to keep your wash going and growing. Our 24/7 technical support is another example of our mission to provide the best car washes with the best support.
Best of all, our unlimited telephone support is always FREE.
WASHWORLD'S FREE TECH SUPPORT
Washworld’s exclusive Washview Remote® allows for trouble-shooting your car wash with a direct link to your vehicle wash system.
Remedy situations quickly and efficiently using Washview’s direct communication, which often prevents the need for an on-site service call, saving you time and money.
Washworld is committed to customer satisfaction and if there is a need for an on-site visit, our dedicated domestic and international distributor network is ready to assist you with their local experienced service personnel.
How to find your Serial Number
Any electrical work should be performed ONLY by a qualified technician or electricians. Contact with exposed electrical components could cause extreme personal injury or death.
The SYSTEM STOP button prevents the wash equipment from operating. LOCKOUT electrical power to other systems at the main electrical disconnect. When performing maintenance that requires electrical power, use extreme caution in the areas of exposed components.
The SYSTEM STOP Button is NOT an acceptable LOCKOUT. Lockout the main electrical disconnects to isolate electrical power sources.
Shut down and lock out all electrical power before attempting any maintenance. When performing maintenance that requires electrical power, use EXTREME CAUTION when working in the area of electrical current. Unintended start-up or contact with exposed or moving components can cause severe personal injury or death.
The serial number for your Washworld car wash is located inside your Ultimate Control Cabinet (UCC).
It's important to have your serial number before you give Tech Support a call. To find the serial number for your Washworld car wash, follow these steps:
STEP 1:
Locate your Ultimate Control Cabinet (UCC).
STEP 2:
Open the UCC door.
STEP 3:
Locate a white or silver decal on the inside of the UCC door in the upper left hand-corner. This will be a six-digit number. EX: XX-XXXX
Learn how to troubleshoot: Code 1 on the
Washworld Razor - Entrance Timeout
Learn how to troubleshoot: Code 2 for the Razor - Speed Controller Overload
Learn current service reminders and general maintenance for the Washworld Razor.
Learn how to troubleshoot: Code 7 for the Washworld Razor - Arch Rotate Fail
Washview®
24/7 TECH SUPPORT ACCESS
Washworld is known for our world-class customer service. Our Technical Support Department can assist operators day or night, 24/7, through Washworld’s exclusive Washview Remote. Washworld’s Washview Remote makes it possible for you and our technical professionals to track your wash site performance from anywhere in the world, often preventing the need for an on-site service call. Best of all, there is never a charge for our customer support after the sale.
At Washworld, we stand behind our vehicle wash systems and strive to provide the assistance you need so that you’re never alone. Our 24/7 technical support is yet another example of our motto, “Our World Revolves Around Your World”, in action.
Contact our Tech Support Department
Fill out the form below and a member of our Tech Support team will be in contact with your shortly!
